Contact Support
We're here to help you get the most from the Inside Analytics Reporting Platform. If you cannot find the answer in the Help Centre, our support team will be happy to assist.
How to Contact Support
If you require assistance, please contact the Inside Analytics Support Team.
📧 support@insideanalytics.co.za
Support requests are monitored during normal South African business hours.
How We Can Help
Our support team can assist with:
- Account registration and login issues.
- Connecting your Xero organisation.
- Company Settings and report distribution.
- Questions relating to reports and synchronisation.
- Unexpected system behaviour or error messages.
- General guidance on using the Reporting Platform.
Before Contacting Support
Including the following information helps us resolve your enquiry more quickly:
- Your Company Name.
- Your registered email address.
- A brief description of the issue.
- The page where the problem occurred.
- Any error message displayed.
- Screenshots where appropriate.
Response Times
We aim to acknowledge all support requests as quickly as possible during business hours.
More complex technical issues may require additional investigation before a solution can be provided.
Self-Service Resources
Many common questions are answered within the Help Centre. Before contacting support, we recommend reviewing the relevant Help topic, as it may provide an immediate solution.