Troubleshooting

Unable to Log In

• Check that you are using the email address you registered with.
• Ensure your password is entered exactly as it was created.
• Passwords are case-sensitive.
• If necessary, reset your password using the Forgot Password option.

Unable to Connect to Xero

If you are unable to connect your Xero organisation:

• Ensure you can log into Xero directly.
• Verify that you have permission to authorise third-party applications.
• Confirm that you selected the correct Xero organisation.
• If authorisation has expired, reconnect your organisation.

Reports Not Updating

If your reports do not appear to contain the latest information:

• Allow time for the scheduled synchronisation to complete.
• Verify that your Xero connection is still active.
• Check that new transactions exist in Xero.

Reports Not Received by Email

• Confirm the email addresses entered in Company Settings.
• Check your Junk or Spam folder.
• Ask your IT department whether the email was blocked.
• If using a distribution group, verify that it is configured correctly.

Company Settings

If your reports show incorrect financial periods or currency symbols, review your Company Settings.

• Confirm the Fiscal Start Month.
• Confirm the Currency Symbol.
• Review your report distribution email addresses.

General Problems

• Refresh the page.
• Sign out and sign in again.
• Clear your browser cache if necessary.
• Try another modern browser such as Chrome, Edge or Firefox.

Still Need Assistance?

If the problem continues, please contact the Inside Analytics Support Team with the following information:

• Your Company Name.
• A description of the problem.
• Any error message displayed.
• The approximate time the problem occurred.